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Quality Recruiting—Your Customer Service Depends On It

Posted by James Patrick Kahler on February 5, 2016

We’ve all heard the sayings about teamwork before: “there’s no “I” in team” or “a chain (team) is only as strong as its weakest link.” If you haven't heard these sayings, just watch any Disney sports movie and you're bound to hear it once or twice. These type of saying are typically applied to sports, however they can—and should—be applied to any type of group of people working together.

When applying these teamwork idioms to the workforce or corporate culture, it’s important to think about the trickle-down effect when you’re recruiting and hiring employees, especially those who’ll be dealing with your customers. The type of people you choose to hire, in this case, strongly reflects the type of service your customers will be receiving. Obviously, if you hire a jerk, then you can’t honestly think you’re customers are going to be happy talking to that person, right? anthony_award_image.jpg

Thankfully, Hireology has been built upon a team full of great people and it shows. Our own Franchise Adoption Consultant, Anthony O’Boyle, recently received an award on behalf of Hireology for “Outstanding Support to Master Franchise Owners” and “Co-Vendor of the Year” from Vanguard Cleaning Systems. While attending their annual conference a few weeks ago in Scottsdale, Arizona, Anthony highlighted what it takes to maintain the type of relationship and reputation to deserve such recognition from a customer.

“I'm consistently trying to make an appearance at different onsite meetings and continue to call on their master franchise owners to inform them of our product updates and make sure they have everything they need to be successful. I think it’s important to be present at their events, help current customers build a better understanding of our product and help potential customers learn about how we can help their business. I also communicate with our corporate contact to provide constant product updates and coordinate our efforts.”  - Anthony O’Boyle

Anthony is just one of many Hireologists who attend client events, meetings and trade shows. Nevertheless, it goes to show you some of the benefits from hiring the right people.

Your Customer Service Is Only As Good As The People You Hire

If you hire people who don’t respect coworkers or customers, then you might as well throw your customer service rating out the window and expect less business by the day. Your customers are what make your business exist, so why not treat them with the respect that they deserve?

Quality recruiting is essential for your business and the relationship you have with your customers. Hiring people with well-trained inter-personal skills is crucial for those working with your clients every day. You want to make sure your customers are in good hands and that your employees are representing your business well. Look for the skillsets and personalities that’ll gel well for jobs that interact with your customers. It’ll keep your customers satisfied and as a result, it will eventually show when you calculate your business earnings.

Not sold on spending more time to find better talent? Download the complimentary eBook below and discover why you should be hiring the right people for your business.

Ebook Hireology download

Recruiting, Franchise Hiring, Hiring Tips, Hiring


James Patrick Kahler

About the Author

James Patrick Kahler is Hireology’s Copywriter & Content Specialist. He is a graduate of the E.W. Scripps School of Journalism at Ohio University and has over four years of professional experience writing for various industries. Outside of the office (and sometimes inside), he has a passion for comedy, advertising and his Cleveland sports teams…all of them.