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The Importance of Background Checks for Your Franchise

Posted by Erin Borgerson on September 24, 2015

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We live in a world where everyone’s data is only a mouse click away—at least a lot of our personal information is pretty wide open to the public. Do you want to know where someone lives? Just type their name into Facebook or check them out on Whitepages.com. What’s their job history? LinkedIn has you covered.

Especially for vetting a job applicant, the Internet has made it possible to investigate a candidate with speed and efficiency. However, it’s important to remember that the Web isn’t always the most reliable source of information, specifically when you’re looking to bring a new employee into your franchise family.

Hiring is a big responsibility and can be a major undertaking for your business. Today, Hireology takes a look at the many reasons why background checks are so critical.

Background Checks: The Key to Objectivity

In spite of the fact that there’s so much information available today, the part that many people forget is that there can be inaccuracies and misrepresentations that influence our judgments.

On one hand, you want to make the right choice when making a hire at your franchise location, which requires you to carefully consider each applicant. On the other, you have a desire and motivation from a business perspective to hire quickly and efficiently. These two sides of the same coin often cause conflicts when you’re adding to the payroll.

What you need is an objective source of truth to understand who each applicant is and what he or she brings to the table. For the most part, you can gather a good portion of this information from his or hers application, supporting documentation and references.

However, self-reported information can sometimes have gaps or errors that may influence your hiring decision. For instance, the 2015 HireRight Benchmark Report found that 72 percent of hiring professionals discovered issues that wouldn’t have been found otherwise if they hadn’t performed background screening. Additionally, the report found 86 percent of employers indicated that screening uncovered lies or misrepresentations on a resume.

At the same time, the Society for Human Resources Management found that 73 percent of employers reported reference and background checks were at least somewhat effective for identifying poor performing employees.

What Should You Expect from a Background Check?

As a franchise operator, you know that your business is only as strong as your staff. You need to make sure you’re working with the best people. Here are some items to check off when you’re performing background checks:

  • National Address Locator
  • County Criminal Search
  • National Criminal Database Search
  • Education Verification
  • Employment Verification
  • Motor Vehicle Report

It’s important to ensure that both your organization and any screening provider you partner with comply with the Fair Credit Reporting Act rules. Employers must be aware of the changing laws from many different jurisdictions. It can be helpful to have a knowledgeable legal partner to stay aware of and adhere to new laws and regulations.

For more information on how Hireology can help your franchise system’s hiring needs, contact us today.

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Background Checks


Erin Borgerson

About the Author

Erin is the Director of Marketing, Crisis Controller and Culture Ambassador (the last two titles she gave to herself) who joined the Hireology team in April of 2012. As a certified Inbound Marketer, Erin manages Hireology's marketing department, the Hireology Blog, and media relations. She is also a co-leader of the Chicago Hubspot User Group which brings together Hubspot users from around the Chicagoland area. Erin set off to Chicago after graduating from Western Michigan University. In her spare time she can be found shaking it in a Zumba class, reading a bestseller, or drinking a craft beer on her Wrigleyville porch.