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How the Cloud and Mobile is Impacting Franchise Operations

Posted by Erin Borgerson on May 13, 2015

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Technology is ever-evolving and new tools continually change the way businesses operate. Navigating through all these new devices can be intimidating at first, but once business owners become more comfortable and savvy with innovations, the solutions can really help their franchise run more efficiently. From all the recent talk regarding “the cloud” as well as the ever-increasing use of mobile strategy and applications, it’s obvious that day-to-day operations can be improved by applying popular technologies to the franchise’s internal needs. Below is a deeper look at two such technologies (the cloud and mobile) that have recently been impacting franchise operations in a big way. 

Understanding “The Cloud”

With its enigmatic name and ever-growing presence, the cloud is recognized by businesses in every industry as the greatest innovation to hit the marketplace. For those still unsure about what exactly “the cloud” is - simply put, it’s a collection of software services that are hosted on the web rather than installed on individual computers. Traditionally, businesses stored and accessed their files and programs on physical hard drives. Cloud computing gets rid of bulky hard drives and allows these same files and programs to be accessed on a secure hosting platform from any device that has Internet capabilities (e.g. laptop, phone, tablet, etc.). This makes it so businesses no longer have to rely on expensive servers and data centers that can potentially crash and become corrupt. 

For franchises, this allows all franchisors and franchisees within a system to access the same data, at the same time, across multiple locations. By having all your franchise’s data stored in a single place, it makes it easier for everyone to access the most up-to-date and pertinent documents, ensuring that all the information is uniform and readily available.

Leveraging Mobile

Another section of technology that is revolutionizing franchise operations is the increasing popularity of mobile apps. Mobile is no longer the next big innovation on the horizon, but rather something that is already being utilized successfully right now. Today, franchise owners regularly use mobile apps as an integral part of their operations’ infrastructure for things like book keeping and inventory control. Additionally, mobile is making it more convenient for franchisees to handle tasks such as hiring, scheduling, and accounting all in one place. Along with the implantation of cloud computing, all this information can be accessed by authorized users at any level of a franchise organization – making it easier for everyone to get a clearer picture of how operations are being run.

The transition into a new operations platform is never easy. Before your franchise even considers converting your entire operations system, make sure that you do the proper research. Find out what your competitors use and what results they have seen compared with your own. Once you have found a platform you wish to implement, be sure to be patient as well as prepared to invest in the proper training resources. For more information on how Hireology can help your franchise with software integration and hiring solutions, contact us today.  

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HR & HR Technology


Erin Borgerson

About the Author

Erin is the Director of Marketing, Crisis Controller and Culture Ambassador (the last two titles she gave to herself) who joined the Hireology team in April of 2012. As a certified Inbound Marketer, Erin manages Hireology's marketing department, the Hireology Blog, and media relations. She is also a co-leader of the Chicago Hubspot User Group which brings together Hubspot users from around the Chicagoland area. Erin set off to Chicago after graduating from Western Michigan University. In her spare time she can be found shaking it in a Zumba class, reading a bestseller, or drinking a craft beer on her Wrigleyville porch.